I practice sound business principles and ethics: terms and conditions are transparent, establishing comfortable client/practitioner parameters thereby eliminating confusion.

Face to Face Consultations:

• Astrological charts require extensive preparation - payment is made prior to the consultation and serves as confirmation thereof.
• Proof of payment and birth details are to be forwarded to me within 48 hours of scheduling the consultation, and with immediate effect if the consultation falls within 48 hours.
• Failure to do so may result in the appointment being cancelled or rescheduled.
• Clients are most welcome to bring a recording device to the consultation.

Email, Skype, Telephonic Consultations:

• Payment is made when my services are contracted and proof is to be forwarded to me.
• Upon receipt of proof of payment together with any personal details I will request, work commences.
• The deliverable for horary services is 48 hours, excluding weekends; for natal services it is 7 working days.
• If urgent I will endeavour to assist where possible but it is likely that the fee will increase. This equates to “same day delivery” fees implemented by most companies when current work is stalled to accommodate the pressing issues.

Workshops and Events:

• The payment process for workshops for individuals is outlined on my web site.
• For corporate companies a memorandum of understanding is signed by both parties; payment terms are depicted therein.

Important Information:

• I accept credit card payments using the PayGate system: only Visa and MasterCard are accepted; no debit cards. Should you wish to pay using your credit card, this must be indicated to me.
• Should you pay by credit card a 5% surcharge is levied.
  
• You will be sent a payment request or PayBill via email which contains a link to a secure PayGate payment page.
• You are required to key in your credit card details on a secure payment page hosted by the PayGate payment gateway.
• Credit card transactions are authorised immediately and settled to my bank account overnight.
• Payment can also be made via EFT from a cheque/savings bank account.
• Upon booking your consultation you will receive an invoice from me depicting my bank details.
• Please note that fees for international clients are higher to accommodate banking fees.
• The fee payable is for the specific astrology service requested. I cannot invest time in additional work at no charge after the service has been honoured. 
• Should the client need to reschedule the appointment, 48 hours notice must be provided. The consultation must be rescheduled within 2 months of the initial consultation as appointments are not carried forward further than 2 months. This applies to all methods of consultation. 
• No refund of fees is applicable under any circumstances. Should the client fail to arrive for the appointment and still wish to consult with me, a new fee is applicable.
  
• It is the client's responsibility to ensure that all questions or areas of concern have been addressed satisfactorily during the consultation. Should additional services be required thereafter, they will be charged at the applicable rate.
  
• I do not discount nor is there a discounted fee for repeat business - each chart is allocated the time and respect it deserves.
  
• My services are contracted by the client who has approached me for the specialized services that I offer.
  
• Astrology is highly accurate (although I am not infallible); therefore if the client does not wish to know the answer he should not ask the question. 
• I do not accept third party questions as this equates to voyeurism. If the question posed about someone else has no immediate bearing on the client's life, it is a third party question.
  
• I reserve my right to amend these Terms and Conditions as I see fit.